Turn Conversations into Conversions

Interact with your Customers across Email, Social & more from a Single Dashboard

Your customers are trying to contact you on your Facebook page, and you're busy responding to some emails.

You build businesses and make money by being available where your customers are. And Email is not the only place where you expect them to contact you.

And you need to engage with them, carry on the conversation to convert them into sales.

But Charlie, how many channels should I handle?

Meet Simpu

Simpu is a collaborative customer communication platform, with omnichannel inbox for businesses to increase revenue, boost customer satisfaction & loyalty.

PRODUCT HIGHLIGHTS

Collaborate between Cross-Functional Teams
Manage upto 9 Channels per brand
Alternative to: Zendesk, Freshdesk, and Intercom
Best for Customer Support, Startup Founders & Agency Owners

Don’t let another lead slip through with late responses, impersonal messages, or missed follow-ups.

With the omnichannel inbox, give your prospects a consistently personalized experience in real-time across platforms. (Yes, including the Live Chat)

Your sales team can spend more time engaging and converting customers instead of switching between multiple apps, and keeping track of conversations.

Go omni-channel & let your customers share even their grievances with you via Facebook or Instagram.

You are available for them everywhere, to listen to them, and turn them into your brand advocates.

Bring in your customer support team and let them collaborate with your customers in real time, for instant solutions.

Your customers won’t ever have the experience of repeating their queries or concerns. (More brownie points for customer satisfaction.)

No more expensive surveys with boring feedback forms and mediocre results. Ask, and understand your customer expectations directly after a chat.

Converse with them to collect the feedback. Make them feel they’re heard and retain them with your brand.

Back your customer feedback with analytics for deeper insights. You become a brand that “gets” them, and that's something they would want to vouch for!

Say goodbye to useless data scattered across multiple tools. Centralize all your customer data in the Contacts CRM and let it make sense (and more revenue) for your business.

Don’t worry about the learning curve. It’s a flat line because the CRM adapts to you. Bulk upload contacts, add custom fields, and manage accounts in one place.

Or save yourself the time and effort.

Simpu is automation-ready via seamless integration with your current CRM. (P.S. You can also integrate with Shopify, Woocommerceand more!)

You’re one interaction away from turning a random visitor into your loyal customer with Simpu.

Set up your profile, add your team, assign them roles, and link all your social handles and other channels. Shouldn’t take you more than a few minutes to start engaging your customers.

Simpu is your super-intuitive customer communication platform to ensure customer satisfaction and win their loyalty.

Deal Highlights

Email (Outlook, Gmail, Custom Forwarding)
Social Inbox: Facebook DMs, WhatsApp, Messenger, Instagram DMs
Unlimited Live Chat
Unlimited Signatures
Unlimited Snooze messages
Unlimited Notes & Tags
Assign Conversations to your Team Members
Favorite & Mute Conversations for quick references
Get notified when you're mentioned
Guest Accounts
Live Monitoring & Reports
Google Authentication
GDPR Ready & SOC 2 Type II certified
Native Interations with Shopify, WooCommerce, Magento, Hubspot, Google Sheets & more
Future updates & integrations of the respective plan are included
60 days refund policy

Tier 1

$59.00

5 Team Members
5 Team Inboxes
Mapped to Basic Plan

Tier 2

$149.00

10 Team Members
10 Team Inboxes
No Branding on Livechat
Mapped to Basic Plan

$249.00

10 Team Members
20 Team Inboxes
Contacts CRM
No Branding on Livechat
Banking & Payment Integrations
Mapped to Professional Plan

1 second ago Founder Verified Buyer verifed user Verified Buyer

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Ray23

5 months ago | verifed user Verified Buyer

Revolutionizing Team Workflow with Simpu

This is a great tool for customer communication, particularly when managing multiple projects. We will use Simpu to update our team's workflow. Thank you!

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Geoffrey

6 months ago | verifed user Verified Buyer

This is Fantastic

Simpu works seamlessly, right out of the box.

The support has been great too, although not instant. It is understandable considering the time differences we have.

Haven't set it up for multiple inboxes yet, but will do soon. Thanks for bringing this deal.

Get it while it lasts on LTD

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Pablo

A faulty softwr that will waste your time

I spent two days trying to get the app to work until I got tired of it. Not so much because of the bugs, but because the support team kept making lame excuses about why it was my fault, for example:

Conversations would close automatically after replying to them, to which support asked me if I had used the "send and close" function to which I replied that I had not.

Half an hour later they wrote me back saying that it was due to the synchronization of the app, which is impossible because it happened to me with the live chat and the forwarding of emails that does not synchronize with anything.

Also against at least 50 bugs that I reported, but I don't think it's a good buy.

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5 Replies

Mohamed

6 months ago Verified Buyer verifed user

@Pablo: no replies it updates or is it weekend?

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TIoluwani

6 months ago Founder

@Pablo:

Hi,

Thank you for taking the time to share your experience with our app. We value all feedback as it helps us continually refine our product and service.

We've sent you an email outlining a way forward and addressing your concerns in more detail. We believe in open communication and would appreciate the opportunity to discuss and resolve any challenges you've faced.

Thank you for bringing these matters to our attention. We're committed to ensuring our users have a seamless experience with our product.

@Mohamed Labib Al Azzeh: I just stop trying, i used the software for a support ticket center and was a terrible for 48 hours, i cant do that again.

Travis

4 months ago Verified Buyer verifed user

@TIoluwani: I unfortunately am having the same issue right now. Have been waiting for a response after none of my accounts connect and I get errors all the time. Have been holding off doing my review (1 star) because I've hoped they would respond to me. Hasn't happened so I would be very cautious about this!

@Travis: UPDATE: Finally got in touch with the support team and they got me sorted. Fairly easy to fix in the end. So far it seems excellent. Will wait to work with it for a little while before I give my review but early days is impressive!

Sergey

4 days ago | verifed user Verified User

Plan mapping question:

If to take a look closer the higher plan features are more as the Business plan on your website, but limited by team members and team inboxes, then why its mapped to Professional plan? It seems like you're trying to leave us out of future updates. The Pro plan now has many features that used to be only in the Business plan, and they are now part of the SaaSmantra plan, that shows that all new features that will go to the Business plan will be not included in SaaS Mantra plans.

David

2 weeks ago | verifed user Verified User

My partner and I (team) are interested in the shared inbox but we have multiple companies. Which plan is suitable?

Rupesh

2 months ago | verifed user Verified User

Please share documentation for Hubspot integration. I tried Hubspot integration but can't figure out how it works and its purpose. Thanks!

For SMS - How much additional per message cost on top of 10$ per month?

Big Dork

3 months ago | verifed user Verified User

I tried to sign up for a trial directly on the website and it failed. The vision is promising, but the app appears to be a technical hot mess.

1 Reply

Bolaji

3 months ago Founder

@Big Dork: What error did you get when you tried to sign up?

[TIOF] Contact

3 months ago | verifed user Verified Buyer

I am a bit concerned that questions are not being answered and that no new features have been released in 4 months already.

Care to expand on this?

2 Replies

3 months ago

@[TIOF] Contact: Same concern for me. Even no response to emails sent before 2 weeks.

@Rupesh: I got a response via Support chat.

Sounded rather standard and it was hard to get any (realistic) positive vibes from it.

I am going to press a bit on this matter and update.

Certainly would help that anyone from Simpu does reply questions here.

Is Marketing / Automation available for all Tiers?

@Rupesh: Currently, the tiers do not support marketing & automation

Can we do a WhatsApp broadcasting AND /OR Automation with this tool?

How much additional per message cost on top of 10$ per month?

@Rupesh: Are you referring to the SMS channel?

@Bolaji: Yes for SMS

Vico

Is it possible to respond to comments on Facebook and Instagram posts?

Or just direct messages and stories?

@vico: No you can't at the moment. You can only respond to direct messages

Timlighty

4 months ago | verifed user Verified User

How many years data of information can I retain?

4 months ago Founder

@Timlighty: Hi Timlighty. At the moment you can only access up to 6 months historical data

4 months ago

@Bolaji: When can I retrieve up to 5 years?

4 months ago | verifed user Verified Buyer

1) What are the next planned channel integrations?

2) When looking at the Billing, there's a mention to Twitter channels. What is that?

3) Can't past mail messages be loaded? (For now it seems it's only capturing newly incoming.)

4) Do you have a roadmap?

5) Could you consider Data Exports for Tiers 3 and 4?

Thx.

@[TIOF] Contact: You can access our roadmap here: https://updates.simpu.co/roadmap for all of our upcoming updates.

You can import up to 6months historical messages on your emails